HELP CENTER

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How much do you charge for shipping?

When you buy items with a value of $99.90 or more you'll get free shipping. If you order less than that, a total shipping charge of $5.90 will be added to your order.

How long does the delivery take?

Due to COVID-19 we are seeing disruptions to some postal services, as there are strict corona measures in place, so please be aware that your order might therefore take longer to arrive.

Please keep in mind that all times are estimates and depend on the local postal service in your country.

How can I track my parcel?

After receiving the tracking number of your parcel you can click here, enter the tracking number in the "parcel label number" field and see where your order exactly is.

What should I do if my order hasn’t been delivered yet?

You can find the estimated delivery time for your country here:

https://www.spacejamjersey.com/

Please allow until this date for your order to arrive. It's also worth checking if there are any local delays in your area - just click here.

If your shipping address for your order is correct and the estimated delivery time has passed, please allow your postal services at least 5 more business days to deliver your parcel.

If more than 5 business days have passed after your estimated delivery date and you still haven’t received your order, just click here so we can help you further.

Due to COVID-19 we are seeing disruptions to some postal services, as there are strict corona measures in place, so please be aware that your order might therefore take longer to arrive.

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